Richard M. Frankel, PhD

Professor of Medicine, Indiana University School of Medicine
Research Scientist, Indiana University Center for Health Services and Outcomes Research
Research Scientist, William M. Tierney Center for Health Services Research, Regenstrief Institute, Inc.
Core Investigator, VA HSR&D Center for Health Information and Communication
Director, Advanced Scholars Program in General Internal Medicine and Geriatrics

   Dr. Frankel is Professor of Medicine and Geriatrics at IU School of Medicine and a Regenstrief Research Scientist. He has research based both in the IU Center for Health Services and Outcome Research and in the VA Health Services Research & Development Center for Health Information and Communication. Dr. Frankel’s research is focused on clinician-patient communication and its effects on quality and safety, the effects of exam room computing on physician patient communication and effective organizational change strategies. He leads the VA inter-professional fellowship program in patient safety and has been a senior mentor for more than 25 research fellows and more than 10 junior faculty in medicine, pediatrics and family medicine.


   Dr. Frankel’s authorship spans over 200 research and review articles, books, and book chapters and he has received both the American Academy on Physician and Patient’s George Engel Award and the Lynn Payer Award for his contributions.  He serves on a number of editorial boards including the Journal of General Internal Medicine, The Permanente Journal, BMC Education, and Communication and Medicine.  He is also Evaluation Consultant, Professionalism Programs, for the Ohio State School of Medicine and a member of the National Board of Medical Examiners’ Interprofessional Assessment Task Force.

Active Projects

I. AHRQ (2013-2016)

Patient Centered Outcomes Research Dissemination Grant: 

"Using Social Media to Reach Residents"  (Site PI)

Study seeks to better understand the types of social or Web-based media where providers obtain updated medical information and to explore the potential of various modalities to help medical residents in the hospital setting make best use of these resources when making medical testing recommendations.


II. Eskenazi Health (2013-2015)

"Improving Use of Electronic Health Records in Eskenazi Ambulatory Care Practices" (PI)

Conducting an environmental assessment of variations in current computer use is Eskenazi ambulatory sites for the purpose of creating an evidence-based training module that 1) focuses on best practices for preparing for visits, engaging patients face-to-face, and documenting care using the computer and electronic health record and 2) establishes goals and expectations for users as well as opportunities for continuous improvement.


III. VA Investigator Initiated Research (IIR - 12090)

“Culture and Context Affect High Reliability in Transfers of Care”

A study to explore and define the role of social, physical, and linguistic context on the liability of transfers of care in select VA Medical Center settings for the purpose of implementing and assessing a strengths-based coaching intervention that integrates local knowledge and customs with exemplary role modeling, skills development and practice.



Selected Publications                          |                          Go To PubMed List >>


1. Cripe LD, Frankel RM. Dying From Cancer: Communication, Empathy, and the Clinical Imagination. J Patient Exp. 2017 Jun;4(2):69-73. doi:10.1177/2374373517699443. Epub 2017 May 11. PubMed PMID: 28725864; PubMed CentralPMCID: PMC5513640.

2. Frankel RM. The Many Faces of Empathy: Biological, Psychological, and Interactional Perspectives. J Patient Exp. 2017 Jun;4(2):55-56. doi:10.1177/2374373517699268. Epub 2017 May 11. PubMed PMID: 28725860; PubMed CentralPMCID: PMC5513643.

3. Hoffman LA, Shew RL, Vu TR, Brokaw JJ, Frankel RM. The Association Between Peer and Self-Assessments and Professionalism Lapses Among Medical Students. EvalHealth Prof. 2017 Jun;40(2):219-243. doi: 10.1177/0163278717702191. Epub 2017 Apr6. PubMed PMID: 28705026.

4. Frankel RM. The evolution of empathy research: Models, muddles, and mechanisms. Patient Educ Couns. 2017 May 5. pii: S0738-3991(17)30259-8. doi:10.1016/j.pec.2017.05.004. [Epub ahead of print] PubMed PMID: 28684014.

5. Frankel RM, Beckman HB. Physicians Interrupting Patients. JAMA. 2017 Jul4;318(1):93. doi: 10.1001/jama.2017.6489. PubMed PMID: 28672308.

6. Branch WT Jr, Weil AB, Gilligan MC, Litzelman DK, Hafler JP, Plews-Ogan M, Rider EA, Osterberg LG, Dunne D, Derse AR, Pittman JR, Frankel RM. How physicians draw satisfaction and overcome barriers in their practices: "It sustains me".Patient Educ Couns. 2017 Jun 8. pii: S0738-3991(17)30348-8. doi:10.1016/j.pec.2017.06.004. [Epub ahead of print] PubMed PMID: 28623052.

7. Phillips CR, Haase JE, Broome ME, Carpenter JS, Frankel RM. Connecting with healthcare providers at diagnosis: adolescent/young adult cancer survivors'perspectives. Int J Qual Stud Health Well-being. 2017 Dec;12(1):1325699. doi:10.1080/17482631.2017.1325699. PubMed PMID: 28617094; PubMed Central PMCID:PMC5510205.

8. Velez VJ, Kaw R, Hu B, Frankel RM, Windover AK, Bokar D, Rish JM, Rothberg MB. Do HCAHPS Doctor Communication Scores Reflect the Communication Skills of the Attending on Record? A Cautionary Tale from a Tertiary-Care Medical Service. JHosp Med. 2017 Jun;12(6):421-427. doi: 10.12788/jhm.2743. PubMed PMID: 28574531.

9. Tai-Seale M, Hatfield LA, Wilson CJ, Stults CD, McGuire TG, Diamond LC,Frankel RM, MacLean L, Stone A, Elston Lafata J. Periodic health examinations andmissed opportunities among patients likely needing mental health care. Am J ManagCare. 2016 Oct 1;22(10):e350-e357. PubMed PMID: 28557520.

10. Rutberg PC, King B, Gaufberg E, Brett-MacLean P, Dinardo P, Frankel RM. Do Medical Students' Narrative Representations of "The Good Doctor" Change Over Time? Comparing Humanism Essays From a National Contest in 1999 and 2013. AcadMed. 2017 Apr;92(4):537-543. doi: 10.1097/ACM.0000000000001531. PubMed PMID:28351067.

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