Richard M. Frankel, PhD

Professor of Medicine, Indiana University School of Medicine
Research Scientist, Indiana University Center for Health Services and Outcomes Research
Research Scientist, William M. Tierney Center for Health Services Research, Regenstrief Institute, Inc.
Core Investigator, VA HSR&D Center for Health Information and Communication
Director, Advanced Scholars Program in General Internal Medicine and Geriatrics

   Dr. Frankel is Professor of Medicine and Geriatrics at IU School of Medicine and a Regenstrief Research Scientist. He has research based both in the IU Center for Health Services and Outcome Research and in the VA Health Services Research & Development Center for Health Information and Communication. Dr. Frankel’s research is focused on clinician-patient communication and its effects on quality and safety, the effects of exam room computing on physician patient communication and effective organizational change strategies. He leads the VA inter-professional fellowship program in patient safety and has been a senior mentor for more than 25 research fellows and more than 10 junior faculty in medicine, pediatrics and family medicine.


   Dr. Frankel’s authorship spans over 200 research and review articles, books, and book chapters and he has received both the American Academy on Physician and Patient’s George Engel Award and the Lynn Payer Award for his contributions.  He serves on a number of editorial boards including the Journal of General Internal Medicine, The Permanente Journal, BMC Education, and Communication and Medicine.  He is also Evaluation Consultant, Professionalism Programs, for the Ohio State School of Medicine and a member of the National Board of Medical Examiners’ Interprofessional Assessment Task Force.

Active Projects

I. AHRQ (2013-2016)

Patient Centered Outcomes Research Dissemination Grant: 

"Using Social Media to Reach Residents"  (Site PI)

Study seeks to better understand the types of social or Web-based media where providers obtain updated medical information and to explore the potential of various modalities to help medical residents in the hospital setting make best use of these resources when making medical testing recommendations.


II. Eskenazi Health (2013-2015)

"Improving Use of Electronic Health Records in Eskenazi Ambulatory Care Practices" (PI)

Conducting an environmental assessment of variations in current computer use is Eskenazi ambulatory sites for the purpose of creating an evidence-based training module that 1) focuses on best practices for preparing for visits, engaging patients face-to-face, and documenting care using the computer and electronic health record and 2) establishes goals and expectations for users as well as opportunities for continuous improvement.


III. VA Investigator Initiated Research (IIR - 12090)

“Culture and Context Affect High Reliability in Transfers of Care”

A study to explore and define the role of social, physical, and linguistic context on the liability of transfers of care in select VA Medical Center settings for the purpose of implementing and assessing a strengths-based coaching intervention that integrates local knowledge and customs with exemplary role modeling, skills development and practice.



Selected Publications                          |                          Go To PubMed List >>


1. Bergman AA, Frankel RM, Hamilton AB, Yano EM. Challenges with delivering gender-specific and comprehensive primary care to women veterans. Womens Health Issues. 2015 Jan-Feb;25(1):28-34.

2. Tucker Edmonds B, McKenzie F, Panoch JE, Barnato AE, Frankel RM. Comparing obstetricians' and neonatologists' approaches to periviable counseling.  Journal of Perinatology. 2015 May;35(5):344-8.

3. Tucker Edmonds B, McKenzie F, Panoch JE, Wocial LD, Barnato AE, Frankel RM.  "Doctor, what would you do?": physicians' responses to patient inquiries about periviable delivery. Patient Education and Counseling. 2015 Jan;98(1):49-54.

4. Tucker Edmonds B, McKenzie F, Panoch JE, Frankel RM. Comparing neonatal morbidity and mortality estimates across specialty in periviable counseling.  Journal of Maternal-Fetal & Neonatal Medicine. 2014 Nov 14:1-5.

5. Tucker Edmonds B, McKenzie F, Fadel WF, Matthias MS, Salyers MP, Barnato AE, Frankel RM.  Using simulation to assess the influence of race and insurer on shared decision making in periviable counseling. Simulation in Healthcare. 2014 Dec;9(6):353-9.

6. Krebs EE, Bergman AA, Coffing JM, Campbell SR, Frankel RM, Matthias MS. Barriers to guideline-concordant opioid management in primary care--a qualitative study. Journal of Pain. 2014 Nov;15(11):1148-55.

7. Ofstad EH, Frich JC, Schei E, Frankel RM, Gulbrandsen P Temporal characteristics of decisions in hospital encounters: a threshold for shared decision making? A qualitative study. Patient Educ Couns. 2014. Nov;97(2):216-22.

8. Danforth RM, Pitt HA, Flanagan ME, Brewster BD, Brand EW, Frankel RM.  Surgical inpatient satisfaction: what are the real drivers? Surgery. 2014 Aug;156(2):328-35.

9. Fisher MJ, Broome ME, Friesth BM, Magee T, Frankel RM. The effectiveness of a brief intervention for emotion-focused nurse-parent communication. Patient Education and Counseling. 2014 Jul;96(1):72-8.

10. Frankel R., Sherman H. The secret of the care of the patient is in knowing and applying the evidence about effective clinical communication. Oral Diseases. 2014 Apr 12.

11. Duke P, Frankel RM, Reis S How to integrate the electronic health record and patient-centered communication into the medical visit: a skills-based approach. Teaching and Learning in Medicine. 2013;25(4):358-65.


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